Delivery and Cancellation Policy
1. Type of Services
The services offered on optiboost.ro are digital services, delivered exclusively online.
No physical products are shipped.
2. Delivery Method
Services are delivered via:
- email (reports, audits, documents)
- online sessions (Zoom / Google Meet)
3. Delivery Time
The delivery timeframe:
- is specified on each service page
or - is communicated directly to the client after order confirmation
Typically, services are delivered within 1–5 business days, unless otherwise specified.
4. Delivery Confirmation
Delivery is considered completed when:
- the materials are sent via email
or - the scheduled online session has taken place
5. Client Responsibility
The client is responsible for providing:
- a valid email address
- accurate contact details
The Service Provider is not responsible for delays caused by incorrect information provided by the client.
6. Delays
In exceptional cases (technical issues, high workload), delivery times may be extended. The client will be informed in advance.
7. Order Cancellation
The client may request cancellation only if:
- the service has not yet started
and - no consultation session has been scheduled
Cancellation requests must be sent to: info@optiboost.ro
8. Cancellation Deadline
Cancellation requests must be submitted:
- as soon as possible after payment
- and before the service has started
9. After Service Start
Once the service has started:
- the order can no longer be cancelled
- no refunds will be granted
This is in accordance with OUG No. 34/2014 regarding digital services.
10. Rescheduling
For services that include online sessions:
- clients may request rescheduling at least 24 hours in advance
- otherwise, the session will be considered completed
11. Exceptions
The Service Provider reserves the right to review requests individually and may, in exceptional cases:
- approve a cancellation
- grant a partial refund